COVID-19 Trading Information

Wales - COVID Guidelines

Under Welsh Gov Guidance we are permitted to carry out work in peoples homes.

Below is the current guidance, if you have any further questions, please feel free to contact me.

Can I carry out building, repair or maintenance work in someone’s home?

Work carried out in people’s homes, for example by tradespeople, can continue as long as it is managed in a safe way and both the worker and household members are well and have no symptoms of coronavirus. Physical distancing will need to be observed whenever you can. However, we recommend that people consider whether the work can be safely deferred until after alert level 4 restrictions are lifted.

Like other businesses, people working in someone else’s home must take all reasonable measures to ensure they mitigate the risk of coronavirus spreading when working in other people’s households. Please see the guidance on reasonable measures and on working in other people’s homes for more information.

It is also recommended that no work should be carried out in any household where someone is isolating, unless it is to repair a fault which poses a direct risk to people’s safety – for example, emergency plumbing, or carry out an adaptation to allow that household to remain in their property. If attendance is unavoidable (because of an urgent or emergency situation), additional precautions should be taken to keep workers and householders completely separate from each other. In these cases, Public Health Wales can provide advice to tradespeople and households. But no work should be carried out by a tradesperson who has coronavirus symptoms, however mild.'

UK (England) - COVID-19 Regulations

As per UK Government guidance, individuals can work in other people’s homes, if following COVID-Secure guidance, under all tiers.

  1. In short;
    We will continue to work and take bookings . All COVID -19 procedures will be followed; PPE, social distancing and hygiene measures as dictated in the guidelines.
  2. Appointments will not go ahead if anyone in that household is undertaking a self isolating period following a positive test or associated symptoms.
  3. If for any reason, you would like to cancel an existing booking, that is no problem at all. The more notice you can give would be appreciated.

Customer Checklist

If possible, please help by preparing as follows;

  1. Open window(s) at least one hour before your scheduled appointment slot to allow the room(s) to be as well ventilated as possible. Windows should remain open for at least one hour after we have vacated.
  2. Remove all objects, such as ornaments, pokers, fuel etc, from the fireside/hearth area
  3. Clean the fireplace area (stove door handles, the stove itself, the hearth etc)
  4. Allow a clear, uninterrupted passage from the main entrance into your property through to the fireplace area. Remove any furniture (coffee tables etc) which are in the way of this route.
  5. Ensure a plug socket (extension lead if necessary) is available next to the hearth area.
  6. Social distancing must be respected at all times during the visit. Customers will kindly be asked to vacate the room during the sweeping process.

BACS payment methods will be used. Transactions will take place at the end of the appointment.

Please note, that we will wear appropriate PPE with a PP3 mask during the appointment, clean sheets plus disinfected kit will be used.

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Information updated as at 19th July 2021